IT Support

[Additional information] Upbeat music plays throughout. Video is purely instructional and shows a laptop screen capture video that demonstrates each step written above it.

Duration: 2:11 mins

[Opening title] Getting started
> Username and password
> RMIT Wi-FI
> Student email

Screen title: Username and password

Your username and password are hte same for all RMIT computers and online services
Your username is s + student number
If your student number is 1234567, your username will be s1234567
Your password is p + your date of birth backwards + !
If your birthday is 25 December 1995, your password would be p19951225!

Screen title: RMIT Wi-Fi

You can access the RMIT wireless network anywhere on and around campus
1. Access the Wi-Fi setting of your laptop or mobile device
2. Select the network called RMIT-University

VIsual: Tablet shows cursor selecting Settings and RMIT-University network from the list of available networks. Enters sample username and password and clicks 'Join'

Screen title: 3. Enter your RMIT username and password and click Join.
You are now connected
If the Wi-Fi is still not working, check that the setting is turned to green.

Screen title: Student email

1. Go to outlook.office365.com, type in your student email address and click NEXT
2. Type in your password and click Sign in
It's really important to check your RMIT email regularly as this is how we communicate with you.

Visual: Tablet showing Office sign in page, sample email and password is typed in, cursor clicks 'Sign in'

[Closing credits] Need more help?

Phone: 9925 8888
Visit: Building 108, Level 3
Opening hours: Monday - Friday, 8.30am - 5.30pm

RMIT Training logo

Duration: 1:57

Title: How to register your RMIT card for printing. (You only need to do this once!)

RMIT logo.

Additional information: RMIT Student, Leroy, stands in a room with a scanner/photocopier machine.

Visual: Camera cuts and pans to various other locations of scanner/photocopiers around campus.

Leroy: Hi. I'm Leroy, and I'm a student at RMIT. Today, I want to show you how to register your staff or your student ID card to the RMIT printing system. Now, you'll find plenty of these printers around the campus.

Visual: Leroy stands next to a machine and points.

Leroy: Once registered, you can print from any of them. Now, the first thing you'll notice is a touchscreen interface. If the screen is blank, it means the printer is in energy safe mode. Basically, it's sleeping. T

Visual: Leroy pushes the Energy Saver button on the machine.

Leroy: To wake the screen up, simply press the blue energy saver button here, and you'll see the screen wake up. Once the screen wakes up, it takes you to the welcome page. Now you're ready to register your ID card.

Visual: Leroy points t ]o the card reader, then places his card on it.

You'll find the card reader right under the touchscreen. Simply hold the card against the reader until you hear the beep.

Visual: Leroy uses the touch screen to navigate the menu.

After the beep, it will say your card is not known to the system. Press next to continue. The next page is going to ask you for your username and a password. Now, your username is your student S number with an S at the front or your staff E number with an E at the front. And for your password, it's the same password that you're going to use to log into a computer and also to access your emails. To enter the username, press on the user name option, and you'll see a keyboard appear. Enter in the username there, and hit okay on the top right-hand corner, and do the same thing for your password. Once you hit okay, you'll see the option associate on the top right-hand corner, also on the bottom right-hand corner. Press either one, it doesn't matter.

Visual: Closeup of Leroy as he holds his card up.

Leroy: Now you're ready to print, scan, and copy using your ID card.

I hope you found this video helpful. For more info, please check out My Community or contact RMIT Service and Support Center. Thank you.

Title: RMIT Service and Support Centre https://community.its.rmit.edu.au

[End credits] RMIT logo

www.rmit.edu.au

Music - Dope Grapes

Licensed under a Creative Commons, Attribution, Non-commercial, No derivatives license.

[Additional information] Upbeat music plays throughout. Instructional video showing the process on a screen recording of the Papercut screen on myDesktop.

Duration: 1:35 mins

[Opening title] Topping up your print account

Use Papercut on myDesktop to top up your printing account

Screen title: 1. In the Papercut window, click Details.

Visual: Cursor clicks 'Details...'
Login screen appears, username and password are filled in with sample credentials. There is the option to change languages.

Screen title: 2. Enter your RMIT username and password and click Log in

3. Click Add Credit

4. Select the amount you would like to add and click 'Add Value'

Visual: Summary page appears, cursor selects 'Add Credit'. 'Add credit using CommWeb screen appears, cursor selects a dollar amount from 'Amount to add' drop down menu and clicks  'Add Value' button.

Screen title: 5. Select Visa or Mastercard from the payment options

6. Enter in your details and click 'Pay'

Visual: Commonwealth bank payment screen appears, first option is Card selection, selects Visa and continues to fill out. credit card details.

Screen title: How much does printing cost?

A4 (single sided) - black and white: $0.10
A4 (single sided) - colour: $0.50
A4 (double sided) - black and white: $0.15
A4 (double sided) - colour: $0.75
A3 (single sided) - black and white: $0.20
A3 (single sided) - colour: $1.00
A3 (double sided) - black and white: $0.30
A3 (double sided) - colour: $1.50

[Closing credits] Need more help?

Phone: 9925 8888
Visit: Building 108, Level 3
Opening hours: Monday - Friday, 8.30am - 5.30pm

RMIT Training logo

[Additional information] Upbeat music plays throughout. Video is purely instructional and shows a laptop screen capture video that demonstrates each step written above it.

Duration: 2:40 mins

[Opening title] Printing

Screen title: Laptop and desktop

1. Enter mydesktop.rmit.edu.au in your browser and press Enter

Visual: Screen shows address being typed into browser

Screen title: 2. Log in using your student number and password and click Log On

Visual: myDesktop homepage shows login fields, username and password filled in with sample credentials

Screen title: 3. Select Desktops and click on RMIT Desktop

4. Wait for the computer to finish loading

5. Open your email in myDesktop

6. Email the document to yourself

Visual: myDesktop logged-in screen shows three options at top of screen: Favorites, Desktops and Apps. Cursor clicks 'Desktops' and then RMIT Desktop icon. New tab opens showing a desktop with RMIT branding, cursor clicks desktop shortcut to open Chrome application. Browser window pops up with email application open, cursor attaches file to an email and sends. Return to blank desktop screen.

Screen title: You can also upload your document to my desktop

Click the myDesktop icon

Click Upload, select your document and save it on myDesktop

Visual: Cursor selects a small menu icon in the middle of the top of the screen. Options appear, cursor selects upload icon and selects the sample download file when File Explorer window pops up. Continues to choose upload location: Desktop. 

Screen title: 7. Open your document

8. Print your document

9. Select RMIT-Global as the printer

10. Click Print

Visual: Mouse selects the PDF from the desktop, file opens in Adobe Acrobat, cursor moves to File, Print. Print dialog appears and cursor selects the option with 'RMIT-Global' from the 'Printer' drop down menu, then Print button.

Screen title: Go to the Level 3 printer and swipe your student card to print your document

[Closing credits] Need more help?

Phone: 9925 8888
Visit: Building 108, Level 3
Opening hours: Monday - Friday, 8.30am - 5.30pm

RMIT Training logo

Duration: 1:11

[Additional infomration] This video is a series of slides with text. Upbeat music plays thoughout.

[Opening title] myDesktop. Is your RMIT computer

RMIT Training logo

You can use myDesktop to print and access free software and apps.

Laptop or desktop

1. Enter mysesktop.rmit.edu.au in your browser and press enter

Visual: RMIT website on a laptop. The myDesktop url is entered.

2. Log in using your student number and password and click log on.

Visual: myDesktop website. User name and password are entered and the log on button is pressed.

3. From here you will see all the apps you can access.

Visual: myDesktop website.

Click on Desktops to launch myDesktop.

4. Click on RMIT Desktop

Visual: RMIT desktop button is pressed and the desktop is loaded.

[End credits]

9925 8888

Building 108, Level 3

Monday-Friday, 8:30am-5:30pm

RMIT Training logo

Duration: 1:04

[Opening title] Photocopying. The following content has come from Ricoh, the global technology supplier of our printers.

Title: How to make copies.

[Additional information] This video features a person navigating the touchscreen menu of the photocopier throughout.

Visual: A card is scanned and buttons are selected on the machine.

Narrator: Make sure you are authenticated or logged in if required.

Visual: The Standard Copy button is selected.

Narrator: To make copies, press the copy function button.

Visual: A document is placed into the machine.

Narrator: Next, place your originals in the document feeder face-up.

Visual: Settings are shown and selected.

Narrator: There are a number of settings you can use when copying. You can print single-sided or duplex, black and white, or color. The document can be collated in different ways and stapled or hole punched. You can also reduce or enlarge the original.

Visual: Hard touch buttons are pressed.

Narrator: Next, select the number of copies you require.

Visual: The Start button is pressed.

Narrator: Once your options have been selected, press the start key and your copies are underway.

Visual: Documents are printed and collected.

Narrator: Don't forget to collect your originals and copies.

[End credits] Need more help?

9925 8888

Building 108, Level 3

Monday-Friday, 8:30am-5:30pm

RMIT Training logo

Duration: 1:19

[Opening title] Photocopying. The following content has come from Ricoh, the global technology supplier of our printers.

Title: How to scan.

[Additional information] This video shows a person using the touch screen navigation of the photocopier machine throughout.

Visual: A document is placed in the machine.

Narrator: Make sure you are authenticated or logged in if required. To make a scan, press the scan function button. Place your originals in the document feeder face up. Select the type of scan you require. Depending on your organization's requirement, you can scan to email, network folder, or USB device. To scan to USB device or network folder, select scan to folder. Then select the destination for your scan.

Visual: USB device is placed in the machine.

Narrator: Please note for USB scanning, plug your USB device into the USB connection before selecting this option.

Visual: Buttons are pressed and information is entered.

Narrator: To scan to email, select email. Enter the destination email address or addresses. Then you can enter a subject line for the email.

Visual: The start button is pushed.

Narrator: Once you're ready, press the start key and your scan is underway. After you receive confirmation that the scan has been sent, don't forget to collect your originals.

Visual: The original document is taken back from the machine.

[End credits] Ricoh logo.

Need more help?

9925 8888

Building 108, Level 3

Monday-Friday, 8:30am-5:30pm

RMIT Training logo

[Additional information] Upbeat instrumental music plays throughout. This is a video of a procedure, entire video shows instructions on one side and a recorded screen capture demonstrating each step on the other.

Duration: 1:24 mins

Screen title: To log an IT request, visit rmit.service-now.com/serviceandsupport
1. Enter your student number and password and click Login

Visual: RMIT Central Authentication Service login screen requesting RMIT ID and password, fields are filled out with example credentials.

Screen title: 2. Click on 'Request a Service'

Visual: Service and Support portal homepage shows three main options: Request a Service, Resport an Issue and Track Progress

Screen title: 3. Change the 'Service Area' to 'RMIT Training'

Visual: 'Request a Service' page displayed on computer screen. The first drop down option on the page (Service area) is prefilled with 'Information Technology Services'

Screen title: 4. Select 'Require other IT assistance'

Visual: A number of options incuding 'Require other IT assistance' are listed under the heading 'RMIT Training' on the 'Request a Service' page.

Screen title: 5. Type in your student number

Visual: 'Require other IT assistance' page with a number of fields which the user proceeds to fill out with sample credentials.

Screen title: 6. Select your preferred contact method
7. Type the description of your problem
8. Enter your location as 108.06.001
9. Click Submit

Need more help?

Phone: 9925 8888
Visit: Building 108, Level 3
Opening hours: Monday - Friday, 8.30am - 5.30pm

[Closing credits] RMIT Training logo