IT Support

RMIT Training has a dedicated IT team for students to help you with tech-related enquiries you may have. They can help with using electronic devices, login problems, password issues, wi-fi connections, accessing student accounts, printing and photocopying.

What IT Support can help you with

Our IT team are available on Level 3 to help you with most tech-related enquiries you may have. They can help with:

  • Using your electronic devices
  • What type of device will you need for study purposes
  • Wi-fi connections
  • Accessing student accounts
  • Printing and photocopying
  • Login problems
  • Password issues
Informit website on a tablet

What laptop, tablet or computer do you buy to study?

Participating in online activities is part of the course requirement at RMIT, so students will need to bring their own laptop or tablet. 

Students may be eligible for educational discounts offered by hardware and software vendors, such as AppleHPDell or Lenovo. Please visit the vendors website, or contact the vendor, to take advantage of these deals.

RMIT provides free software for your studies.

  • Microsoft Office 365 is available for free to all students. (Requires student login)
  • Adobe Creative Cloud is also available to Foundation Studies Arts students. (Requires student login)
  • You can also download a range of other software as an RMIT student. More information about software for your student devices can be found in this document (Requires student login)

What technology system requirements will I need?

  • Online classes: Laptop or desktop computer running MacOS or Windows
  • Face-to-Face classes at REW Melbourne: Laptop computer running MacOS or Windows
  • iPads, iPhones, Android Phones and Android Tablets can be used to access online content, but NOT for assessments or assignments.
  • Webcam, wired or Bluetooth headphones or speaker, and a microphone are required
  • Chromebooks and eReaders are NOT supported
  • The battery needs to last for at least 4 hours
  • Modzilla Firefox or Chrome browser
  • Use a hard-wired (Ethernet) connection if possible, or if you are using Wifi, sit as close to the router as you can

Your device must be running one of these operating systems or better

  • Windows: 10 (1703), 8.1
  • Mac: MacOS 10.14 to 10.12

If your laptop does not run the operating systems listed (or better) you may not be able to install all the software you need? Please visit IT on Level 3 for more information and options.

IT Support Videos

Find out how to access your RMIT email, RMIT Wi-Fi, how to print, how to access myDesktop and more.

RMIT Username, Password, Wi-Fi and Email

Find out how to access RMIT Wi-Fi and Email.

How to top up your print account

Find out how to top up your RMIT printing account/credit.

 

How to print (desktop or laptop)

Find out how to print at RMIT using myDesktop on your desktop computer or laptop.

How to access myDesktop (desktop or laptop)

Find out how to access myDesktop on your desktop computer or laptop.

How to photocopy

As an RMIT student, you may need to photocopy. Here is how you can do this.

How to scan

As an RMIT student, you may need to scan. Here is how you can do this.

How to log an IT request

Find out how to log an IT request at RMIT Training.

 

Frequently asked questions

RMIT Training does not have any computers for student study use. We are a ‘BYOD’ school; (Bring Your Own Device), which means that you bring and use your own laptop or tablet to use for study. Our dedicated IT and Student Services team can help with any questions you may have in setting up and connecting your device for study purposes.

RMIT provides free VPN for students based in China. Please speak to either Student Services, your teacher or IT to organise a VPN for you.

Contact student services and they can check your details. You may be referred to IT for further information or instructions.

The Wi-Fi name (SSID) is RMIT-University. You can log in using your student number and password. RMIT-Support is the wrong Wi-Fi, please do not connect to this.

Yes, you can use the printers at RMIT. You can find all the information you need about printing and your student printing account here.

Yes, you are eligible to download and install Microsoft Office free as a student at RMIT.

Login to Microsoft 365, enter your student email address (s3123456@student.rmit.edu.au) and follow the prompts to log in and download the latest available version of Office 365. 

If you are studying Arts in Foundation Studies course, you are eligible to download and install Microsoft Office free as a student at RMIT.

Login to Adobe’s Creative Cloud website, enter your student email address (s3123456@student.rmit.edu.au) and follow the prompts to log in and download the app. 

Explore more

Information for new students

Everything you need to know for your first few weeks at RMIT including enrolment information, timetables and orientation.

Student services

Explore the services, activities and support available to you as a student.

Campus tour

Do you want to see where you could be studying? We have put together a virtual campus tour.

Get in touch with us

Need help or have more questions?
Get in touch and we will help you with your enquiry.

aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business. - Artwork created by Louisa Bloomer